Expert technical & business writer & editor. Innovative problem-solver. Write on all subjects. For all media. Can simplify jargon for your target audience.

• Technical Writer. Over 15 years in the IT industry & over 5 years of leadership skills. Attention to detail. Ability to identify issues. Willing to learn. Apply updated technology. Turn jobs around fast. Familiar with standard concepts, practices, & procedures.

• Domain expertise in these fields: Information technology. Banking & financial services. Gaming. Packaging. Cellular telephony. Smart building technology. Printing & publishing. Computer servicing. Displays. Electronic engineering. R&D. Computer peripherals. Insurance. Medical equipment. Healthcare. Online forms. Online training. E-commerce. Marketing. Sales promotion & advertising. Publishing. Radio-TV production.

• Information design, business & IT process mapping, knowledge management.

• Tools. Word. FrameMaker. Acrobat. PhotoShop. Visio. OmniPage. PowerPoint. Excel. JavaScript. HTML. ASP. Ajax. Readability & usability testing. Grammar & syntax coach.

• Designed front and back ends for technical history site: Content & code.
• Sell ad space on site through Google program, paying site expenses.
• Domain designer & content provider: Text, graphics, JavaScript, HTML, ASP

• Saved client $12,000 vs. expense of in-house publication.
• Prepared 80-page quick-start, service & programming manual for 3D redemption game.

• My rapid turnaround method saved client 27% vs. using inside help.
• Designed 23 process maps for business analyst & IT director:
  Order entry, HR, production specification, production, receiving, & scheduling.

• Saved company 70% off usual tech writing costs.
• Composed, designed & edited user manual for Grand Prix. Produced camera-ready art.

• Saved client 52% vs. using inside help.
• Documented customer requirements for 4 projects.
• Tested & wrote reports on Web site links.
• Collaborated with tester in writing & editing 3 test plan strategies.

• Company savings due to my crisis management & use of home office: $100,000.
• Webmaster & content provider for site: Text & graphics. JavaScript & HTML.

• Client savings due to use of standard tools, self-direction, & software testing: $35,000.
• Prepared 13 color manuals for ColeTaylor Reporter, an online banking system.

• Saved client $26,000 vs. expense of in-house publication.
• Prepared 72-page, kit installation & operation manual for tournament video games.
• Produced downloadable, full-color, PDF manual with index click-tabs & process map.

• Saved client $50K in licenses & training by preparing output with common PC tools.
• Edited & laid out user manuals for DirectConnect document scanner & Web software.
• Composed troubleshooting & maintenance guide, training documents for support team.
• Drafted over 20 manuals on eBanking & security software modules. (Including color process map.)

• Reduced turnaround, prepress & printing costs by 30%. (Cam-ready art, in-house stock.)
• On crash basis, prepared 52-page operator manual for arcade video game.
• Improved manual durability & quality. (Applied resilient, lay-flat bindings.)

• Saved client 50% vs. using inside help.
• Edited & rewrote manuals for thermal OCR printers & RFID encoders.
• Composed & edited style manual. Also interactive, online HTML version.
• Critiqued & rewrote department Web site.

• Beat client deadline, saving Motorola $1,400.
• Wrote, illustrated & edited 172-page user guide for engineers. Subject: Motorola iDEN (intelligent digital
  enhanced network) cellular network control & reporting software.

• DePaul University. Post-Grad Certificate: Computer Career Program. First in class.
• University of Iowa.  MA: Speech-Broadcasting
• Northern Illinois University.  BA: Speech-Public Address
• National Radio Institute, Washington, DC.  Diploma: Master of Industrial Electronics
• National Technical Schools, Los Angeles.  Diploma: Basic Electronics Technician

• Webmaster, www.hawestv.com, a technology Web site
• Officer of ham radio club since 1992, including president, vice-president, secretary. (Extra Class, callsign AA9DT)